Client Testimonials
Hear from My Clients
Susan has been working on rolling out a structured Performance Management Process for our Coaching and Games staff across the four Provinces since January 2024. She has created the training content and facilitated quarterly workshops in-person and online on the Goal Setting Objective Process, Managing the Mid-Year and Year-End Processes, with a specific focus on managing challenging conversations for Line Managers.
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Susan provides the GAA staff with an excellent framework to embed the key principles of Performance Management in a very professional manner. A key element of our working relationship is the consistency of having Susan take the staff from one stage of the process to the next. A consistent voice who understands how the staff group are progressing with support available to managers on an individual basis when required. The GAA have an excellent working relationship with Susan.
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Mike Henchy
Gaelic Athletic Association
Croke Park
We've worked with Susan over a five-year period in her capacity as an external HR consultant, during which time she consistently delivered practical, thoughtful, and reliable support across a wide range of HR matters.
From day-to-day advice to more complex employee relations and policy guidance, Susan brought clarity, professionalism, and real value to our business. She understands the realities of running a fast-paced company and always approached her work with both empathy and commercial awareness.
I would not hesitate to recommend her to any business looking for experienced, no-nonsense HR expertise.
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Sean Headon
Headon Boxing Academy
