Client Testimonials
Hear from My Clients
Susan has been working on rolling out a structured Performance Management Process for our Coaching and Games staff across the four Provinces since January 2024. She has created the training content and facilitated quarterly workshops in-person and online on the Goal Setting Objective Process, Managing the Mid-Year and Year-End Processes, with a specific focus on managing challenging conversations for Line Managers.
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Susan provides the GAA staff with an excellent framework to embed the key principles of Performance Management in a very professional manner. A key element of our working relationship is the consistency of having Susan take the staff from one stage of the process to the next. A consistent voice who understands how the staff group are progressing with support available to managers on an individual basis when required. The GAA have an excellent working relationship with Susan.
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Mike Henchy
Gaelic Athletic Association
Croke Park
We've worked with Susan over a five-year period in her capacity as an external HR consultant, during which time she consistently delivered practical, thoughtful, and reliable support across a wide range of HR matters.
From day-to-day advice to more complex employee relations and policy guidance, Susan brought clarity, professionalism, and real value to our business. She understands the realities of running a fast-paced company and always approached her work with both empathy and commercial awareness.
I would not hesitate to recommend her to any business looking for experienced, no-nonsense HR expertise.
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Sean Headon
Headon Boxing Academy
Working in Nature Recovery and Conservation, people are at the heart of everything we do, everyone plays an important role. From the outset Susan understood our business, our core values and principles, and what we are working to achieve. Her advice and guidance have been invaluable. Susan is incredibly knowledgeable, and people focused, and has assisted us in developing a very positive and inclusive working environment.
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Linda Browne
Luggala Estate Limited
We’ve had the pleasure of working with Susan for over a year, and she has been a fantastic support to our team throughout that time. Always approachable and reliable, Susan has helped us with a wide range of HR needs and has been a steady presence whenever challenges have come up.
She’s run sessions that have really helped bring our team together and encouraged a positive, open culture. Susan also supported us in putting more structure around our performance review process, which has made a big difference in how we manage and support our team’s development.
We really appreciate Susan’s ability to understand what we need and offer practical, thoughtful advice that works for us. Her support has been a big help in keeping our HR efforts moving in the right direction.
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Catherine McBride
Society of Actuaries Ireland
